Albury Wodonga Health

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Albury Hospital (02) 6058 4444
Wodonga Hospital (02) 6051 7111

For Patients & Visitors

Social Media Participation Policy

Social Media Participation Policy

We welcome and encourage open discussion and comments on Albury Wodonga Health's (AWH) social media sites. We look forward to hearing from you in all circumstances, including when you want to share a criticism of the health service. However, we work hard to ensure AWH forums are a supportive environment for our patients, families, staff and the general community and we expect that your comments and posts will always be respectful of others.

Please note that comments and posts that we consider offensive, abusive, bullying or which unreasonably upset our community will be deleted immediately. Participants who repeatedly post inappropriate material will be blocked from the site.

Visitors who perpetuate views that are contradicted by evidence-based research and global health expertise, and which pose a threat to public and individual health, will be immediately blocked. This includes participants who harass other visitors to the page with incorrect medical information.

If AWH is made aware of any comments made on social media sites, outside AWH social media pages, that are threatening, unlawful or abusive, and relate to or involve the AWH; we will investigate these comments and take any necessary action to protect the health service, our staff, patients and families.

When participating in conversations or posting comments on social media sites, please keep these important factors in mind. Always remember that when you post a comment to a blog or social media site, it is published for the world to see. For your own privacy and that of your family, you should consider carefully how much detailed personal medical information linked to your name you want published on the Internet. We recommend you also exercise caution and avoid posting detailed personal information like your location, financial information, etc.

Thank you for supporting and contributing to the AWH community.

Your use of any AWH social media sites is subject to the following Terms of Use (including where applicable the terms of any third party social media provider like Facebook):

  • AWH disclaims all liability, is not responsible for, and does not endorse any content submitted by any user on a social media site (even if the AWH does not remove that content);
  • any content submitted by the AWH or any of its personnel is subject to any disclaimers in those terms
  • and is not intended to be a substitute for professional medical advice, diagnosis or treatment provided by an appropriately qualified health care professional; and
  • you must comply with any conditions relating to the content you submit including without limitation:
    • acting responsibly and respectfully;
    • not submitting content:
      • that includes any unsolicited messages or any offensive, inflammatory, defamatory, threatening, abusive, hateful, racist, obscene, fraudulent, deceptive or otherwise unlawful information;
      • advertising or endorsing any products or services of any other organisation;  
      • that personally identifies any other person without their expressed consent; or
      • that the AWH considers inappropriate.

AWH makes a significant effort to monitor and respond to posts and questions on AWH social media platforms, however we may not always be able to respond to all posts or answer online requests for information in a timely manner, particularly outside business hours.

By submitting content to any AWH’s social media sites (wall posts, comments, photos, links, etc.), you understand and acknowledge that this information is available to the public, and that the AWH may use this information for internal and external communications, promotional and fundraising purposes. Please note that other participants may use your posted information beyond the control of the AWH. If you do not wish to have the information you have made available via the above mentioned sites used, published, copied and/or reprinted, please do not post it on any of these sites.

 

Last updated: 26-04-2017