Albury Wodonga Health Media Guidelines

The AWH Communications Department manages all media enquiries and requests relating to all AWH locations.

We are the first point of contact for any media enquiries, including patient condition updates, interview requests with AWH staff acting as medical experts, escorting film crews and photographers and permission to film on hospital grounds.

Media opportunities are subject to approval and will be assessed on a case-by-case basis.

Media enquiries:

Weekdays - 8:30am-5:00pm - journalists can email awh.communications@awh.org.au or call 02 6048 1160 

Requests to film

  • All interviews, photography and filming on AWH premises must be approved prior to the media entering an AWH healthcare facility.
  • A Communications staff member will escort media during approved visits, including for interviews, filming, and photography.
  • All AWH staff directly approached by media outlets will, in the first instance, redirect enquiries to the Communications team.

Patient conditions

  • When enquiring about a patient condition update, we are guided by the Health Services Act 1988. This legislation, limits the amount of information that can be released without written consent from the patient, or where appropriate their next of kin.
  • When categorising the condition, we use the following descriptions: stable, serious and critical. Due to patient privacy, we cannot provide any patient details, such as name, age or injuries.

Patient interview requests

Interview requests to individuals on AWH property must be done through the Communications Team. Our team will not approach a patient on the day of admission. It is important to us as a health service to ensure our patients and their families feel safe and supported when in hospital. 

awh.communications@awh.org.au or call 02 6048 1160 

Live or Simulated Live crosses

Media are permitted to film AWH facilities from public walkways and footpaths, however, we ask to be notified via the AWH Communications Department prior to arrival so that security on location can be advised.

Additional media resources

Reporting on Mental Health

Reporting on People with a Disability

Reporting on Violence against Women and Children

Looking for a gift that will have a powerful, positive impact on someone’s life? 

Albury Wodonga Health is proud to announce the launch of its 2024 Christmas Appeal, offering a meaningful opportunity to support quality healthcare across our community all year round. 

This year the appeal is raising funds for the purchase of essential palliative and end-of-life care equipment, aimed at enhancing the comfort and dignity of those facing   a life limiting or terminal illness. 

AWH CEO Bill Appleby said the 2024 Christmas Appeal was an ideal opportunity to make a meaningful contribution to the health and wellbeing of the local community. 

‘Palliative care is more than just medical support; it takes a wholistic approach,  helping people with a life-limiting illness to live comfortably and with dignity for as long as possible. It’s also about supporting the families of patients as they support their loved one to navigate this time in their life,’ he said. 

‘This year, funds raised through the appeal will go toward the purchase of syringe drivers, a vital tool in helping us manage pain and other symptoms, ultimately improving the quality of life for palliative care patients.  

‘We are grateful for the continued support of the community, especially at this time of year,’ he said. 

As part of the 2024 Christmas Appeal, Albury Wodonga Health is once again delighted to be partnering with Wodonga Brass to raise funds through the sale of candles at the 49th annual Wodonga Carols by Candlelight on Sunday 15 December. 

As well as the proceeds from candle sales, AWH volunteers and Rotary West Wodonga will be selling raffle tickets throughout the evening with a range of prizes to be drawn on the night. 

Myer Centrepoint manager Rebecca Stefanides is proud to partner with AWH to support this year’s raffle. 

‘Palliative care is often clouded by misconceptions and fear, which is why partnering with AWH to break down these barriers and inspire open conversations is such an honour,’ she said. 

‘Our region’s legacy of altruism and community spirit gives us confidence that, with the right tools and education, we can rally together to support individuals and families facing the challenges of end-of-life care. 

‘No one should navigate this journey alone,’ she added. 

To support the 2024 Christmas Appeal: 

Make a donation: Visit our campaign page at https://wodonga-palliative-care.raiselysite.com/ and select the donation option that best suits you. 

Buy a raffle ticket: Tickets will be on sale at the Wodonga Carols by Candlelight on Sunday 15 December. 

First prize -  $500 Myer Centrepoint shopping voucher, a scenic helicopter flight for two over Lake Hume with Helifly,  one year of free haircuts at Just Cuts, and a $200 Peter Jackson voucher 

Second prize - a $150 voucher for Specialist Skin and Laser Clinic, Drip and Dry experience at Sukore Albury, and hair straightener and dryer from Hair House 

Third prize - two tickets to ‘An Evening with Lauren Jackson – Live in Albury’ in February, including a meet-and-greet and photo passes. 

Winners will be announced on the night. 

Buy a candle: Candles (flame and electronic) will be on sale at Wodonga Carols by Candlelight with all proceeds supporting the AWH Christmas Appeal. 

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