Setup and Troubleshooting

Requirements

You will also need:

• Google Chrome web browser
• a reliable internet connection (please complete a test call to check whether your internet speed is sufficient)
• The free Healthdirect Video Call app from the Apple App Store (if using an iPad or iPhone). Once installed, enter the video call through the Albury Wodonga Health telehealth page on your web browser.

Internet data usage

• You don’t use any data while waiting for your Albury Wodonga Health clinician to join you
• A telehealth consultation uses less than half of the data you would use while watching a YouTube video in High Definition. That's about 230 MB on a mobile device, and 450 MB on a PC for a 20-minute call, which is similar to Skype or FaceTime
• Data use is less on lower-speed internet connections, or if you’re using a less powerful computer, tablet, or smartphone. These factors can also reduce the overall quality of the video call.
• Data use increases when there are more than two participants in the video call

Troubleshooting

Albury Wodonga Health does not offer personal troubleshooting or assistance. We recommend that you complete a test call well in advance of the consultation. This test will check whether your internet connection is sufficient and your equipment is working correctly.

The following guide will assist in diagnosing and managing any technical issues:

Telehealth troubleshooting guide