Albury Wodonga Health

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Albury Hospital (02) 6058 4444
Wodonga Hospital (02) 6051 7111

Support Us

Volunteer Programs

Volunteer Programs

If you are interested in serving your community in a volunteer role with AWH, please contact us, we would love to hear from you. The following volunteer programs are currently offered at AWH:

Cafe: Cafe V offers a warm and friendly customer service to patients, visitors and staff and makes them feel welcome. Cafe V offers a variety of hot, cold drinks and light refreshements includinf sandwiches, cakes. slices and some hot food.

Concierge: The Concierge Volunteer welcomes patients and visitors to the hospital and assists the smooth transition of people around the hospital. Stationed at the main entrance of both hospitals, volunteers greet people as they arrive, direct them to various services, facilities or reception and provide information about the hospital.

Consumer Engagement Activities: Consumer Engagement volunteers work to enusre that AWH provides timely access to quality Health Care by putiing the patient back at the centre of every decision.

Shuttle Service: The Shuttle Bus provides a service where volunteers transport staff and packages between Albury/Wodonga campuses.

Opportunity Shop: AWH has two  Opportunity Shops one is in High Street, Wodonga and the other is in Swift Street Albury,  the profits from teh shops are donated to AWH for the purchase of equipment. The volunteers in the opportunity shops sort and display stock and assist customers with purchases.

Meal Mates: The Meal Mates Program provides assistance at meal times for people who need support at lunch time.

Newspaper Trolley: Provides a service whereby patients can purchase mainstream reading materials from their hospital bed.

Pink Ladies: The Pink Ladies supplement the activities of the hospital staff in delivering the best possible care to patients. The general duties are assisting with flower arranging in all wards.

Pet Therapy: The Pet Therapy Program provides general animal assisted activity. It involves animals and handlers visiting patients and their families at the bedside or in common areas of the hospital, it is delivered by specially trained volunteers and vet checked animals.

Palliative Care: The Palliative Care Volunteers provide support for patients and families living with a life limiting illness. Volunteers undergo a comprehensive training program, which equips them to provide companionship, emotional support, transport and at home respite.

Pastoral Care Program: This program provides social, emotional and spiritual support to patients and their family while in hospital. The Pastoral Care volunteers’ receive comprehensive training for the role.

Ronald Mac Donald Family Room: The RMFR volunteers support the families of babies in the Special Care Nursery. Volunteers create a ‘home away from home’ for families and provide practical support. Duties include greeting and registering new parents, playing with siblings and light housework tasks.

Consumer Participants

AWH want to work with consumers, carers and community members to help with service planning and decision making. We want to encourage people to have a say and to contribute their experience and knowledge to improving our regional health services. This is done on a voluntary basis by:

  • Providing  feedback on services via telephone, email, surveys, focus groups etc.
  • Becoming  a consumer representative on a committee or working group
  • Volunteering your time and services to help improve our patients stay
  • Assisting in the development of consumer information

Who to Contact

If you are interested in serving your community in a volunteer role with AWH, please contact us, we would love to hear from you.

  • Palliative Care Program : (02) 6051 7423
  • Pastoral Care Program: (02) 6058 4553
  • Ronald  MacDonald Family Room: (02) 6024 5206
  • All other enquires : (02) 6051 7617



Last updated: 08-06-2018